ChatHealth is the NHS messaging service made available to service users from 20th July 2020.
The service for parents and carers in Plymouth will be part of a unique, multi-award winning NHS scheme, which has been highly acclaimed by service users and NHS officials for improving access to healthcare.
ChatHealth allow parents, carers and young people in Plymouth to send messages to a dedicated number which is delivered to a secure website. Once there, texts are responded to by the Livewell Southwest health visiting and school nursing team within one working day.
The service is available Monday to Friday 9am – 5pm, excluding bank holidays. During out–of–hours, anyone who texts the service receives an automated message with advice on where to get help if their question is urgent.
Text messages can be sent to the following dedicated numbers:
Livewell ChatHealth 0-5 years Parents Service – 07480 635188 Livewell ChatHealth 5-19 years Parents Service – 07480 635189 Livewell ChatHealth 11-19 years Young Peoples Service – 07480 635198