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DHSB FAQ

DHSB FAQs
Students have their online help page which is on their own personal dashboard where they log in to Google in addition to all their shortcuts. The direct help link for students to see is
https://sites.google.com/dhsb.org/dhsb-tech-guide-students/accessing-lessons
If students have a technical issue please follow this link.(https://sites.google.com/dhsb.org/dhsbtechguide/?authuser=1&pli=1)
If you have any issues with Bromcom, please follow this link (https://drive.google.com/file/d/13phnCbwbfO8nW321voNOHsJ6_5UhM5gJ/view)to the My Child at School (MCAS) Parent Guide where you should be able to find the answer.
Useful Links
Redeem your Invitation Code by following this link.(https://www.mychildatschool.com/MCAS/MCSRedeemInvitationCode)
Access your MCAS account by following this link.(https://www.mychildatschool.com/MCAS/MCSParentLogin?schoolid=12277)
If you have any issues or questions regarding accessing your Bromcom/My Child at School account, please contact fsa@dhsb.org.
Our new electric powered gates are now in operation at the main school entrance and will be locked during the school day. Visitors will gain access by video entry.
Please note that any visit to the school site must be pre-arranged and where possible parental meetings will take place using either telephone or Google Meet.
There are parking bays outside the school gate for visitors.
Students will need to ensure that they have the following equipment with them each day:
▪ The completed homework that is due to be handed in.
▪ The text and exercise books and other materials that they need.
▪ Resources for practical lessons such as PE / games kit or food tech equipment.
▪ Their Chromebook if they have one and headphones.
▪ A pencil case containing pens (black ink / biro is needed for writing), pencils, ruler, eraser, pencil
sharpener, glue, scissors, calculator and geometry equipment.
▪ A reading book.
▪ Please note: Correction fluid (e.g. Tippex), solvent-based glues, marker pens and aerosols (such as spray deodorant) are not permitted.
All personal items must be clearly marked with the student’s full name.
Tutors are typically the best people to share any concerns with initially. Heads and Deputy Heads of House, and Heads of the Sixth Form leadership team are also able to help. The school also has a number of teachers with special training in dealing with safeguarding, child protection and difficult issues, including: Mr Roberts, Mrs Weaver and Mr Berryman. You can email them directly or by using the earlyhelp@dhsb.org email address.
The school’s Safeguarding and Child Protection Policy is available via the policies section of the school’s website.
Out of school for most issues, consider talking to parents / carers. You may also make an appointment to see your GP, who should either help you directly or put you in touch with someone who can.
There are many organisations who offer counselling or guidance in person or on the phone. You can also contact:
Childline: 0800 1111
NSPCC: 0808 800 5000
The Samaritans: 116 123
Talk to Frank: text 82111 or phone 0300 123 6600
Police: dial 101
If something has happened online which has made you feel scared or worried, report it to CEOP: https://www.ceop.police.uk/ceop-reporting/
The following websites have information about mental health and wellbeing, as well as a range of magazine articles, message boards and forums. Young people using these sites have told us that sharing similar concerns and experiences with other young people can break some of the stigma and help them to feel less isolated.
Kooth – www.kooth.com(http://www.kooth.com/)
ChildLine – www.childline.org.uk(http://www.childline.org.uk/)
Mind – www.mind.org.uk(http://www.mind.org.uk/)
Young Minds – www.youngminds.org.uk(http://www.youngminds.org.uk/)
Livewell Southwest CAMHS website - h(https://www.camhs-resources.co.uk/)ttps://www.livewellsouthwest.co.uk/childrens-services/camhs(https://www.livewellsouthwest.co.uk/childrens-services/camhs)
It can be really difficult to know the best way to support your child if they are struggling with their mental health. The following websites offer information as well as advice lines to get support yourself.
Family Lives – F(about:blank)amily Lives(https://www.familylives.org.uk/)
Young Minds - https://youngminds.org.uk/find-help/for-parents/parents-lounge(https://youngminds.org.uk/find-help/for-parents/parents-lounge)
If you are in crisis these organisations offer online or telephone support
Childline – 0800 1111
Samaritans – 116 123
NSPCC - Home isn’t always a safe place. If you’re worried about a child or young person, or if you notice that something just doesn’t seem right, the @NSPCC is here.
You can talk to their helpline team who offer free support and guidance on 0808 800 5000 (10am-4pm Mon-Fri or you can email help@nspcc.org.uk
Young Minds Crisis Messenger – Text YM to 85258
The Mix Crisis Messenger – Text THEMIX to 85258
Shout crisis support - Text SHOUT to 85258
Livewell Southwest’s First Response Service is a 24/7 helpline providing advice, support and signposting for people experiencing mental health difficulties.
If you or your child feel worried about your mental health or that of a loved one or a friend, you can call the helpline on 111 and select the mental health option
Barnardo’s Family Space - Barnardo's Family Space(https://families.barnardos.org.uk/?_gl=1*1bgmbwl*_gcl_au*NDY0NDM4NjUuMTczNDUzNDgwOQ..)
We have a school multi-faith prayer room which is a designated area for Salah, Mincha, Prayer, and Meditation, and is open for any student of any faith to use at break and lunch.
The space is a room called A14 and features several prayer mats, prayer beads, dimmed lighting and religious texts including a Qur'an, Bible and Torah, a place to stow shoes, a sink with running hot and cold water, cups, two small towels and dimmed lighting and blinds.
If you or your child has any questions about observing Ramadan, please contact Mrs Weaver at jo.weaver@dhsb.org.(jo.weaver@dhsb.org.)
Sixth Form students should contact Ms Wilkinson at julie.wilkinson@dhsb.org.(julie.wilkinson@dhsb.org.) (julie.wilkinson@dhsb.org.)
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