If I have a safeguarding concern how can I report this?
In the first instance please contact email@example.com
How can I access IT support?
Students have their online help page which is on their own personal dashboard where they log in to Google in addition to all their shortcuts. The direct help link for parents to see is
If you or they have a technical issue they can contact IT Support firstname.lastname@example.org but please keep in mind it is an extremely busy time.
How do I contact the school?
For all communication please contact the school via email@example.com or by telephone 01752 208787.
What additional support is out there for my child and my family?
If you have any concerns or questions please don’t hesitate to contact us, we hope that you all stay safe and take care during this challenging situation. The best way for us to manage this and to ensure you get the right support quickly is to email brief details to firstname.lastname@example.org We are here to listen and support in whatever way we can.
Where can I get more advice regarding the Coronavirus?
Latest government advice
Department for Education Coronavirus helpline
The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care
Phone: 0800 046 8687
8am to 6pm – Monday to Friday 10am to 4pm – Saturday to Sunday
Where can I find information about mental health support and wellbeing
The following websites have information about mental health and wellbeing, as well as a range of magazine articles, message boards and forums. Young people using these sites have told us that sharing similar concerns and experiences with other young people can break some of the stigma and help them to feel less isolated.
Young Minds –
CAMHS website -
It can be really difficult to know the best way to support your child if they are struggling with their mental health. The following websites offer information as well as advice lines to get support yourself.
Family Lives –
Young Minds -
If you are in crisis these organisations offer online or telephone support
ChildLine – 0800 1111
Samaritans – 116 123
NSPCC - Home isn’t always a safe place. Schools closing could put some children at greater risk of abuse and neglect and that’s why we’re supporting the NSPCC. If you’re worried about a child or young person, or if you notice that something just doesn’t seem right, the @NSPCC is here. You can talk to their helpline team who offer free support and guidance on 0808 800 5000 (8am-10pm Mon-Fri / 9am-6pm weekends) or you can email
Young Minds Crisis Messenger – Text YM to 85258
The Mix Crisis Messenger – Text TheMix to 85258
The Urgent Mental Health Support Telephone line is open now 24 hours a day, 7 days a week on 01752 435122 for advice and support.
The NHS has released a new mental health app designed for 10 to 18 year olds. Using a variety of content and tools, it allows young people to learn about mental health and emotional wellbeing, and develop skills they can use to build resilience and stay well. Details on how to access it can be found here:
Barnardo’s ‘See Hear Respond’ service
See Hear Respond is a service provided across England by Barnardo’s and other national and local community-based organisations in response to the coronavirus (Covid-19) outbreak.
The programme has been created to help children and young people in England who are experiencing harm and increased adversity during this period by providing support to those who are not being seen by social care or other key agencies.
Working with its partners, Barnardo’s aims to reduce the likelihood of harm and ensure other support and protective networks are in place using:
online digital support, including advice and information, online counselling and a telephone helpline
face to face interventions, such as support for groups at risk outside the home and one to one support
reintegration into education, including assessments and the delivery of support pathways back to education
See Hear Respond accept referrals from any source either through the Freephone number 0800 151 7015and via the
online referral hub.
Will my child have to wear a face covering in school?
Face coverings no longer need to be worn by students in school but remain mandatory on transport.
What equipment will my child need to bring to school?
Students will not be able to share their own equipment with other students as part of the control measures. Students will need to ensure that they have the following equipment for September:
Each day students should check that they have all of the following with them:
▪ The completed homework that is due to be handed in.
▪ The text and exercise books and other materials that they need.
▪ Resources for practical lessons such as PE / games kit or food tech equipment.
▪ Their Chromebook if they have one and headphones.
▪ A pencil case containing pens (black ink / biro is needed for writing), pencils, ruler, eraser, pencil
sharpener, glue, scissors, calculator and geometry equipment.
▪ A reading book.
▪ Please note: Correction fluid (e.g. Tippex), solvent-based glues, marker pens and aerosols (such as spray deodorant) are not permitted.
All personal items must be clearly marked with the student’s full name.
What catch-up support will be available for my child?
The government has announced that additional funding will come into schools during the next academic year. We don’t have details of this yet but we have planned our approach to providing what the government term ‘catch up support’ for next academic year. There will be further communication regarding this later in the year once details of the funding is available, however, please find below an outline of what we will be working towards from September to help your child:
We have been closely monitoring the progress that students have been making during this challenging time. Identifying each individual student’s academic and wellbeing needs through the information we have been collecting and finally through the recent personal surveys. Staff will be using the first academic term to assess students regularly in lessons to provide a clearer picture of their individual needs.
The majority of our students have shown great resilience; this is something we develop and nurture whilst attending DHSB. We believe that once students return to school and as we return to normal it won’t take long for them to integrate and catch up on all aspects of their education.
We have a well-planned and designed broad and balanced curriculum, our subject experts are carefully planning which parts of the curriculum we will focus on as students return.
We have excellent teachers and support staff at the school who will provide everything your child needs to catch up through high quality teaching.
For Year 12 and Year 13 students we have made a significant investment in more teaching hours, each A level subject will have one additional teaching hour each week.
Specific personal interventions for all year groups based on their specific needs.
All students and families will work through a personal wellbeing action pla
What support will be in place for my child's wellbeing?
Students may be experiencing a variety of emotions in response to the coronavirus (Covid-19) outbreak, such as anxiety, stress or low mood. It is important to contextualise these feelings as normal responses to an abnormal situation. Some may need support to re-adjust to school; others may have enjoyed being at home and be reluctant to return; a few may be showing signs of more severe anxiety or depression. Others will not be experiencing any challenges and will be keen and ready to return to school.
DHSB has well established systems of support in place for our students, we will be providing specialist training for staff before students return in September to be ready for this. All of the school community, students, staff and families will also be part of creating a wellbeing action plan which we will work through, including personalised individual action plans.
Can I book a tour of the school?
W are sorry but we will not be able to arrange any parent tours at the moment.
Please look at our open evening webpage (link below) which has useful information, a message from Mr Roberts and a virtual tour.
If you have any questions about admissions please contact Sarah Nicholson at email@example.com
Where is the school visitor reception
We have moved the school reception to a temporary position in the conference room (pictured below), this is immediately on your right as you enter the main school gate.
This new school reception will be moving to a permanent place in the Guard House (pictured below) which is the building at the main school gate that is currently being
converted and refurbished from an old electricity sub-station.
My child is unwell and I'm not sure if he should come to school or stay at home
The information in our Covid-19 fact sheet should cover the majority of scenarios related to the decision making you may be faced with when deciding if your child should attend school or not.
Link to fact sheet
My child has Covid-19 symptoms but I can't book a test
Plymouth City Council and Livewell SW have set up an additional testing facility for children in Plymouth schools.
If you are unable to get a test for your child after trying this website:-
then priority access to testing may be available for Plymouth school children by emailing:
explaining that the test is for a child attending a Plymouth school. A priority is given to key worker parents, to help support the local key worker workforce and get staff back to work.
I see you have installed electric gates. How do I gain access to the school site?
Our new electric powered gates are now in operation at the main school entrance and will be locked during the school day. Visitors will gain access by video entry.
Please note that any visit to the school site must be pre-arranged and where possible parental meetings will take place using either telephone or Google Meet.
There are parking bays outside the school gate for visitors.
What is happening about GCSE and A level exams/assessments?
Please read our letter of 1 April 2021 which has further guidance.
Link to letter
Who can my child talk to if they need help?
Tutors are typically the best people to share any concerns with initially. Heads and Deputy Heads of House, and Heads of the Sixth Form leadership team are also able to help. The school also has a number of teachers with special training in dealing with safeguarding, child protection and difficult issues, including: Mr Roberts, Mrs Weaver, Mrs Edwards and Mr Berryman. You can email them directly or by using the firstname.lastname@example.org email address.
The school’s Safeguarding and Child Protection Policy is available via the policies section of the school’s website.
Out of school for most issues, consider talking to parents / carers. You may also make an appointment to see your GP, who should either help you directly or put you in touch with someone who can.
There are many organisations who offer counselling or guidance in person or on the phone. You can also contact:
Childline: 0800 1111
NSPCC: 0808 800 5000
The Samaritans: 08457 90 90 90
Talk to Frank: text 82111 or phone 0300 123 6600
Police: dial 101
If something has happened online which has made you feel scared or worried, report it to CEOP: https://www.ceop.police.uk/ceop-reporting/
Is there any provision for students observing Ramadan
Ramadan 2021 is expected to begin on Monday 12 April 2021 and will end on Wednesday 12 May. If you or your child has any questions, or would like to organise a venue for prayer, please contact Mrs Weaver - email@example.com. The British Islamic Medical Association’s view is that lateral flow device (LFD) tests during Ramadan does not invalidate the fast. Individuals may feel more comfortable doing the tests when they are not fasting. In this case, with the move to home-testing, tests can be carried out at any time.